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PRESCRIPTION INFORMATION

Repeat Prescription Service

Due to the increasing demand for prescriptions, we regret that we have to make some changes to our repeat prescription service.  Repeat prescription requests will take 3 working days to issue and will be ready for collection from the surgery after 2.00pm on the collection day.  The table below shows the Order days and the relevant Collection Days.

Prescription Ordered On: Prescription Ready For Collection at Surgery
Monday After 2.00pm on Thursday
Tuesday After 2.00pm on Friday
Wednesday After 2.00pm on Monday
Thursday After 2.00pm on Tuesday
Friday After 2.00pm on Wednesday
Saturday and Sunday After 2.00pm on Thursday

If you have arranged for your prescription to be delivered direct to a pharmacy you will need to contact them to establish a collection day.  We would advise you to place your order 10 – 14 days ahead of needing it to ensure there is enough time for the pharmacy and us to process your request.

How to Order a Repeat Prescription
Please try to order all your repeat prescriptions at the same time.  Doing this will greatly help the surgery and the pharmacies by reducing the amount of paperwork in the system.

Online at -     www.collegewaysurgery.nhs.uk.      This is open 24 hours a day and also offers the opportunity to book appointments online.  Please print a copy of the application form from “Online Services” on our website, or ask at reception or use the attached form. 
Voicemail – This is also open 24 hours a day and can be accessed by telephoning 01823 256880 and following the instructions. 
By Hand - Post request in the College Way Surgery post box at the main entrance. 
Post - Send your request to us including a self-addressed envelope. 
Fax – Send your request to us by Fax on 01823 259336. 
Telephone - 01823 256880 - This service is open between 10.30am & 12.30pm, Mon to Fri.  The lines are very busy on a Monday and we would advise calling later in the week. 

Urgent Medication
If you have run out of medication and require an urgent prescription, please ask to speak to the prescription clerk on duty who will discuss your request with you.  We regret that we will only to be able to issue the item you have run out of.  Other items will have to go through the normal system.
Prescriptions for urgent medication can only be collected from the surgery.

At the Pharmacy
Please check your prescription before you leave to ensure you have all your medication.

The Doctors and staff would like to thank you for your help and co-operation.

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