We have made the decision to restrict access to the surgery to patients by ensuring that they are assessed by a clinician first. This is for the safety of all patients and our staff. We politely request that anyone attending the surgery please wears their own mask / face covering / scarf.
All requests for face to face appointments with a GP will be assessed by telephone first. If you do have a face to face appointment booked then please do not come to the surgery if you, or anyone in your household, subsequently develop symptoms of a high temperature, loss of sense of smell and/or taste or a cough. Please phone and cancel the appointment in these circumstances.
Going forward we will be changing regular reviews to telephone consultations. We will also be exploring the use of video consultations and online consultations.
With regards to nurse appointments, at the moment we are continuing with childhood immunisations, dressings, existing blood test bookings and monitoring of patients on high risk medications (e.g. warfarin and methotrexate). However, if you do have a face to face appointment booked then please do not come to the surgery if you, or anyone in your household, subsequently develop symptoms of a high temperature, loss of sense of smell and/or taste or a cough. The nursing team will be looking at changing routine reviews for things like asthma, COPD, CHD and diabetes to phone call reviews. We will not be offering ear syringing procedures for the time being.
With regards to repeat prescriptions, please do not order medications early as this will cause supply issues and may cause harm to other patients. We will reject any early requests.
Finally, we ask that you are patient with all members of our team who are working under incredibly challenging conditions. The situation and associated guidance is changing rapidly so please bear with us. We appreciate that this is a time of great anxiety for everyone however, rudeness and abuse are not acceptable under any circumstances.
Thank you for your support and understanding.
The Partners at College Way Surgery
On Monday 16th March the UK government announced a package of measures, advising those who are or may be at increased risk of severe illness from COVID-19 to be particularly stringent in following social distancing measures.
This group has been identified to the public as those who are:
This wider group, who broadly speaking comprise the criteria of adults eligible for an annual flu vaccine, will not be proactively contacted but have instead been asked to take steps to reduce their social interactions in order to reduce the transmission of coronavirus.
The following group of diseases and conditions considered to be very high risk and should expect to receive a letter advising to stay at home at all times and avoid all face-to-face contact for at least twelve weeks from today, except from carers and healthcare workers who you must see as part of your medical care.
1. Solid organ transplant recipients
2. People with specific cancers
3. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
4. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)
5. People on immunosuppression therapies sufficient to significantly increase risk of infection All patients on the following medications have been centrally identified and will be contacted via the letter:
6. People who are pregnant with significant heart disease, congenital or acquired
The GPs are reviewing this new guidance and politely request that if you have concerns about you or a family member’s being identified within one of these categories that you adopt the recommended measures and not contact the surgery to seek confirmation.
Thank you for your continued assistance at this time.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
View our results
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.