Coronavirus (COVID-19)

Please see our COVID-19 information page

or get the latest advice about coronavirus from nhs.uk

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If you need help with a non-urgent medical or admin request, you can now contact us online.

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Welcome to College Way Surgery

Surgery Photo

2021 Flu Vaccinations

If you have a chronic condition or are aged 50 years and over, please call after 12th September to book your flu vaccination. Please be aware that we are changing the way we run the clinics this year due to the ongoing pandemic.

  • There will be very limited parking on the days, please walk if you can.
  • Please wear a short sleeve top.
  • Please make sure you come at the time you are booked and not earlier or later.
  • You must wear a mask at all times, even while queuing.

COVID Update: Face coverings

While most COVID restrictions end on Monday 19th July in England. In healthcare settings like doctor’s surgeries, hospitals, dental practices, optometrists and pharmacies - people must continue to wear face coverings and follow social distancing rules. This will help to ensure the safety of our patients, visitors and staff, especially those who are more vulnerable to infection.

Help us to help you by continuing to follow the guidance.


COVID Vaccination Programme

We have now completed our local vaccination programme for people in cohorts 1-9. All adults aged 18 and over are eligible to book a COVID vaccination – to book both first and second doses visit the National Booking Service online or call 119.  There are a wide range of locations available to choose across Somerset – there is no need to contact the surgery.

We would like to say a big thank you to the hundreds of people who have supported our local COVID vaccination programme and we are so proud of each and every person who has given their time and energy to help us to run such a successful programme.


Somerset CCG Open Letter to Patients

Please click here to find an open letter to patients from Somerset CCG regarding the current demand on GP services.  We appreciate the support we have received from our patients throughout the COVID pandemic and will continue to strive to provide a high quality service


Access to Face to Face GP Appointments

Our doctors and nurses have continued to see patients in person during the pandemic, but as with many other NHS services, the number of face-to-face appointments has reduced and been replaced by telephone consultations to protect patients and staff, particularly those at higher risk if exposed to such a potentially lethal virus

Despite the relaxation of lock down measures, Covid 19 is still circulating and new variants remain a concern, so to continue protecting patients, we seek to limit how many can be in the surgery at any one time.

Revised guidance encourages face-to-face appointments to be offered and we will continue to do this where a clinical need is established and indicated.  Covid 19 has required us to re-assess how to manage demand for patient care. Going forwards phone, video, online and text consultations with patients will continue to play an important role in safe clinical care and providing good access.

Alongside providing primary care services to our patients, we have also vaccinated against Covid 19, hosting the Taunton Central Primary Care Network Hub in our practice as well as visiting care homes and our housebound patients. This is an amazing outcome with huge benefit to the health of the local community. Our staffs, both clinical and non-clinical have worked incredibly hard and we are hugely grateful to them for what they have accomplished


Demonstrating your COVID-19 Vaccination status

You can access your COVID-19 vaccination status through the NHS App.

See this .gov.uk guidance page for further information.

If you do not have a smart phone, you can call 119 to request a letter to be posted to you.

Please do not contact your GP surgery about this as GP surgeries will not be providing letters to show COVID vaccination status.




Surgery opening times

Please be aware that the surgery doors will be closed between 13:00 and 14:00 every day for staff training.


New telephone system

Please note: All telephone calls to and from the surgery will be recorded with effect from 1st May 2019.


Improved Access

This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.

Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.

To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below.

How do I book an appointment?

If you need to access these appointments then please ring your usual surgery telephone number. The receptionist will be able to advise on appointment availability. 

In the Taunton, Wellington and Wiveliscombe area the following practices are currently involved in this scheme:

  • College Way Surgery
  • Creech Medical Centre
  • Crown Medical Centre
  • French Weir Health Centre
  • Lister House Surgery
  • Luson Surgery
  • Lyngford Park Surgery
  • North Curry Health Centre
  • Quantock Vale Surgery
  • St James Medical Centre
  • Taunton Vale Healthcare
  • Warwick House Medical Centre
  • Wellington Medical Centre

Taunton & Wellington Slinky

For more information on your local door-to-door Slinky dial-a-ride bus service and availability, please call 01823 331 266 (weekdays 9:30am - 3:30pm) or visit the Travel Somerset website.


Can the Pharmacist help with your symptoms?

The pharmacist is an excellent source of advice for many ailments such as: Lower Back Pain, Eczema, Heartburn and Indigestion, Fever in Children, Constipation, Headache, Coughs in Adults, Acne (spots), Sprains and Strains, Sore Throat, Ear Ache, Common Cold, Sinitus.

 

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Patient Participation Group

Did you know that we have a patient group that help us review the way we work?

Are you interested in finding out more about your GP Practice?

Would you like to help review the range, quality and access to services provided by us and the wider health community?

The 2015 Patient Survey report has now been added.

Patient Group Page

 

If you need medical attention

The short video below is all about Choosing the Right Service.

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NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
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NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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