Please see our COVID-19 information page
If you need help with a non-urgent medical or admin request, you can now contact us online.Submit a new request
Please click here to find an open letter to patients from Somerset CCG regarding the current demand on GP services. We appreciate the support we have received from our patients throughout the COVID pandemic and will continue to strive to provide a high quality service
Our doctors and nurses have continued to see patients in person during the pandemic, but as with many other NHS services, the number of face-to-face appointments has reduced and been replaced by telephone consultations to protect patients and staff, particularly those at higher risk if exposed to such a potentially lethal virus
Despite the relaxation of lock down measures, Covid 19 is still circulating and new variants remain a concern, so to continue protecting patients, we seek to limit how many can be in the surgery at any one time.
Revised guidance encourages face-to-face appointments to be offered and we will continue to do this where a clinical need is established and indicated. Covid 19 has required us to re-assess how to manage demand for patient care. Going forwards phone, video, online and text consultations with patients will continue to play an important role in safe clinical care and providing good access.
Alongside providing primary care services to our patients, we have also vaccinated against Covid 19, hosting the Taunton Central Primary Care Network Hub in our practice as well as visiting care homes and our housebound patients. This is an amazing outcome with huge benefit to the health of the local community. Our staffs, both clinical and non-clinical have worked incredibly hard and we are hugely grateful to them for what they have accomplished
You can access your COVID-19 vaccination status through the NHS App.
If you do not have a smart phone, you can call 119 to request a letter to be posted to you.
Please do not contact your GP surgery about this as GP surgeries will not be providing letters to show COVID vaccination status.
The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus.
The vaccine will be offered more widely, and at other locations, as soon as possible.
Please view the gov.uk website to find out if you are eligible: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/who-can-get-the-vaccine/
The order in which people will be offered the vaccine is based on advice from the Joint Committee on Vaccination and Immunisation (JCVI).
We will send you a text message to let you know when it's your turn to have the vaccine. It's important not to contact us for a vaccination before then.
Please be aware that the surgery doors will be closed between 13:00 and 14:00 every day for staff training.
Please note: All telephone calls to and from the surgery will be recorded with effect from 1st May 2019.
This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed on the poster below.
Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.
To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below.
How do I book an appointment?
If you need to access these appointments then please ring your usual surgery telephone number. The receptionist will be able to advise on appointment availability.
In the Taunton, Wellington and Wiveliscombe area the following practices are currently involved in this scheme:
For more information on your local door-to-door Slinky dial-a-ride bus service and availability, please call 01823 331 266 (weekdays 9:30am - 3:30pm) or visit the Travel Somerset website.
The pharmacist is an excellent source of advice for many ailments such as: Lower Back Pain, Eczema, Heartburn and Indigestion, Fever in Children, Constipation, Headache, Coughs in Adults, Acne (spots), Sprains and Strains, Sore Throat, Ear Ache, Common Cold, Sinitus.
The short video below is all about Choosing the Right Service.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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